Allocate work and decision rights
Make explicit how tasks are shared and who retains authority over consequential actions.
Services / 02
Redesign and implementation
Turn operating-model decisions into a controlled change in how work gets done.
Discuss your prioritiesThe challenge
Start with the work that matters.
We redesign a clearly defined area of live work using the client’s existing systems and approved tools. The work connects task allocation, decision rights and workflow with integration, testing, supervision and fallback.
Our focus
What we help you address.
Implement within the client’s environment
Connect the redesigned workflow with existing systems and approved tools, including integration and testing.
Design supervision and fallback
Build accountable ownership, supervision, fallback and evidence into the work from the beginning.
Measure and extend
Measure operational results and extend the approach where evidence supports it.
Decisions to clarify
Make the next move deliberate.
- Which defined area of live work should change?
- Who has authority, and what supervision and fallback are required?
- What evidence would support extending the approach?
The next chapter starts here